Thank you for your order! Our goal here at RealSteel Center is to offer you the best ordering experience possible. To ensure we are keeping up our end of the bargain, we have been doing everything possible to get your hand-crafted order finished and out the door as quickly as possible We are proud of our entire team including our Craftsmen, Shipping Department and our Customer Success Team for their extraordinary efforts to meet our Holiday demand. Every order placed before our December 3rd holiday shipment cutoff date has been produced and handed off our to our shipping partners as promised.
Sadly, what we cannot control however is the speed of our shipping vendors once they take possession of your shipment. While we worked overtime to ensure we met their holiday shipping deadlines, each of our three shipping vendors have made public announcements about service delays with their shipments due to a variety of causes (Unprecedented Demand, Covid-19, Weather).
When you order shipped, we sent you a tracking number via email so that you can keep track of its progress. If your order has not yet arrived or appears to be stalled in shipment, please read the announcements and updates from the corresponding shipping vendor found below.
We have been in touch with representatives from all three of these shipping vendors who have ensured us they are doing everything they can to speed up deliveries and meet the extreme demand they are facing this year. Since this is a situation facing all retailors and online stores, we ask for your patience as these vendors work through the issues they are facing. We apologies on their behalf if your order has been affected by these vendor shipping delays and we are sure that you will love your heirloom quality RealSteel décor once they get your delivery to you!
Shipping Vendor Statements
UPS
THE UPS SERVICE GUARANTEE IS SUSPENDED FOR ALL SHIPMENTS FROM ANY ORIGIN TO ANY DESTINATION. COMMIT TIMES FOR SOME SERVICES HAVE ALSO CHANGED.
https://www.ups.com/us/en/service-alerts.page
FedEx
RECORD HIGH VOLUMES OF E-COMMERCE ORDERS, COVID 19 CLOSURES AND WEATHER EVENTS MAY CAUSE DELIVERY DELAYS.
https://www.fedex.com/en-us/service-alerts.html
UPSP
ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.
https://www.usps.com/