We appreciate you reaching out regarding a custom order request. Due to the time it takes our design team to create custom designs, we cannot accommodate every custom request we receive.
In order to request an original design, we will need the following information from you:
- Design Description, Image or vector file (.eps, .ai, etc) for your design
- Dimensions – we can go up to 5 foot by 10 foot
- Color choice – we currently offer Black, Rust, Penny Vein, Textured Silver, Green, Gold, Red, Turquoise, Orange, and White. We can provide you examples of these at your request.
- Shipping address to calculate shipping costs, if necessary.
- Any specific instructions or design modifications
You can provide this information to us by using our Contact Us Page or by using the "Send a Message" button in our live chat pop-up window.
Once we receive this information from you, a member of our customer success team will reach out if we are able to accommodate your request to gather any additional information and to provide you a price quote.
Below are some additional guidelines for custom orders:
- All custom orders must be paid in full prior to design creation
- Promotional Offers & Discount Codes are not valid on custom order quotes
- Once we have created your design and provided a proof for your approval, we allow up to 2 design modifications. Additional fees may apply for 3 or more modifications.
- There is no production timeline guarantee for custom orders unless a deadline is approved prior to invoicing.
We look forward to working with you to turn your custom design into a beautiful steel piece of art!