Thank you for your order! We apologize that it was received damaged. Our shipping department takes extra care in packaging and boxing all of our orders. Sadly once our shipping vendors take possession of the shipments they do not always treat them with the same respect we do.
Rest assured however that we fully guarantee our products and will make this right!
Simply provide us with a picture of the damaged piece(s) and we will send out a free replacement piece as soon as possible.
You can send your picture(s) along with your order number to us at info@realsteelcenter.com or you can provide both using the "Send a Message" button in our live chat pop-up window.