Order Questions

Where is my order?

Thank you for your order! Our goal here at RealSteel Center is to offer you the best ordering experience possible! Every day we deliver to hundreds of customers across the United States from our Texas based workshop while striving to provide the very highest levels of responsiveness to you at al...

When will my order ship?

My order arrived damaged, what can I do?

Thank you for your order! We apologize that it was received damaged. Our shipping department takes extra care in packaging and boxing all of our orders. Sadly once our shipping vendors take possession of the shipments they do not always treat them with the same respect we do. Rest assured howeve...

My order is incorrect, what do I do?

Thank you for your order! We sincerely apologize for the error. Our production and shipping departments take a lot of pride in their work, however they are human and from time to time a mistake makes it out the door. Rest assured however that we fully guarantee our products and will make this ri...

Can I change my order?

We allow changes up to 72 hours after an order has been placed. If it is past the 72 hour time frame, we can still make changes to your order, however the order will incur an additional 15% order change fee. Why is there a change fee after 72 hours you ask? As soon as we receive your order our ...

If I make changes to my order, can I see a proof prior to purchase?

Due to the time it takes our design team to create our customized designs, we are unable to provide proofs of design changes/customizations prior to purchase. Once our design team has created your design, we will email you a proof for your approval prior to sending your order to production.

I made changes to my order, why is it not reflected in the email I was sent?

Please be advised, since these changes are manually accommodated by our design team they will not be reflected in any automated emails regarding your order such as your Order Confirmation email, Shipping Confirmation Email, etc.

Can I change my billing address?

Due to banking regulations, we are not able to make changes to any billing information. Should your bank flag your purchase as fraudulent, you will need to notify them of the error and that you do approve of the charges. We wish you could be more helpful in these situations, however the banks a...

Can I change my shipping address?

Yes, we can make changes to the shipping address on your order provided it has not shipped out yet. Please provide the updated shipping address and we will make the changes for you. You can provide this information to us by using our Contact Us Page or by using the "Send a Message" button in o...

Can I cancel my order?

In accordance with our Returns and Exchanges Policy, we accept cancellations if you contact us within 24 hours of placing your order. We allow changes up to 72 hours after an order has been placed. If it is past the 72 hour time frame, we can still make changes to your order, however the order ...

What methods of payment do you accept?

We accept all major credit cards including: VISA MasterCard American Express Discover Maestro JCB Diners Club In addition we offer a number of expedited checkout options for our customers that hold accounts with the following: Shopify Pay Paypal Amazon Pay Apple Pay Google Pay If you wish to sp...

How does Afterpay work?

We are no longer offering Afterpay as a payment option. For even better installment plan service, we are now offering 4 easy installment payments via Shop Pay. Learn More about how Shop Pay allows you to buy now and pay later with zero hassle!